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My Online Training  Class is a prominent name in Bangalore, Hyderabad, Chennai, Mumbai, Delhi, Pune, India's best Servicenow Online Training  institutes. We are one stop solution for people looking for top and best Servicenow Online Training institutes in & at Bangalore, Hyderabad, Chennai, Mumbai, Delhi, Pune, India. We offer best Servicenow course Online Training , Bangalore, Hyderabad, Chennai, Mumbai, Delhi, Pune, India with experienced trainers in Servicenow industry. We provide 100% placement assistance and make you work on live projects.

My Online Training  Class is rated as one of the Best Servicenow Online Training  Institute in Bangalore, Hyderabad, Chennai, Mumbai, Delhi, Pune, India based on Google and other third party reviews. We have completed over 50000 Online Training classes in Servicenow and provided 100% placement assistance to students. Over the past 15 years, Team at My Online Training Class is dedicated to provide High-Quality Online Training in Servicenow.

Trainers at My Online Training Class are handpicked from Servicenow Industry and they have a minimum of 10 years of experience in implementing Servicenow Technology. All Servicenow Trainers are Professional real-time working consultants who offer hands on experience based on live scenarios.

Our Servicenow Online Training  center in Bangalore,Hyderabad, Chennai,Mumbai,Delhi,Pune,India is well equipped with lab facilities and excellent infrastructure for providing you real time Online Training  experience. We also provide Servicenow certification Online Training  program. We have successfully trained and provided placement for many of our students in major MNC Companies, after successful completion Servicenow Online Training  course. We provide 100% placement support for our students.

We provide Corporate Online Training s, online Online Training , Weekend classes and Fast track course for best Servicenow Online Training  in Bangalore, Hyderabad, Chennai, Mumbai, Delhi, Pune,India. Students have the option to select the course timings according to their convenience.

Course Material for Servicenow is designed as per current scenarios and will help students in understanding the Servicenow concept in detail. Our Servicenow Online Training  Syllabus covers all the topics related to Servicenow Technology and gives a clear understanding of live scenario to students. Our Servicenow experts at My Online Training Class Online Training  Institute, Bangalore,Hyderabad,Chennai,Mumbai, Delhi, Pune, India have developed a unique way of teaching Servicenow in an efficient manner.


We cover all the topics from basics to advanced level. Every topic covered under the Servicenow Online Training  will be explained in practical ways with examples. Our Servicenow trainers are Servicenow experts and experienced working professionals with real time Servicenow projects knowledge.


Servicenow Course Content

ServiceNow Admin Course Curriculum

Introduction to Service Now

•             What is Service Now

•             Why and who can use Service Now

•             Concept of cloud computing in Service Now

•             Introduction to ITIL foundation

•             Navigation and users

•             Helpful portals, releases

Incident Management

•             Overview

•             Incident management process

•             Continual service improvement to incident management

Change Management

•             Overview

•             Change management process (Raising, planning and Authorize)

•             Change management workflow and change task

•             Continual service improvement to change management

Problem Management

•             Overview

•             Problem management process (identify, Investigate, Resolve)

•             Problem management workflow and problem task types

•             Continual Service improvement to problem management

•             Context menu

Asset and Configuration management

•             Introduction to CI and Asset

•             Class and category CI

•             Model and type of assets

•             CMDB Plug-in and CI Relationships

Knowledge Management

•             Overview

•             Knowledge Management Roles

•             Application and Modules

•             Using Knowledge

•             Creating Knowledge

•             Translating Knowledge

•             Tracking and Reporting on Knowledge


•             Introduction to SLA,OLA and UPC

•             SLA Workflow

•             Service Level Agreement

ServiceNow Developer Course Curriculum

Introduction to ServiceNow Developer Course

•             What is Service Now

•             Why and who can use Service Now

•             Concept of cloud computing in Service Now

•             Introduction to ITIL foundation

•             Navigation and users

•             Helpful portals, releases

Customize Homepage

•             Creating Gauges

•             Define CSS properties, UI Properties

•             Change visibility of Homepage and banner

Tables, Form, Dictionary

•             Creating Application, module

•             Creating table

•             Personalizing form and table layout

•             Creating Section,

•             View

•             Dictionary entries

•             Dictionary overrides

•             Reference qualifiers

•             Related lists

Update set’s Creation

•             Creating an update set

•             Merge update set

•             Retrieve Update set in another instance

Creating workflow

•             Workflow editor and workflow scripts

•             Workflow activities and workflow context

•             Workflow stages, transitions

Service catalog management

•             Use of service catalog, back end execution

•             Creating catalog item, record producer, order guide

•             Create RITM and catalog task

•             Attaching workflow to catalog items

Importing data in Service Now

•             Data sources,

•             XML import

•             Transform maps,

•             Scheduled data import

•             Import sets

•             Transform scripts

•             Data load automation

User Administration

•             Creating groups

•             Users and Departments

•             Concept of delegation

•             Customizing user profile

•             Roles & group membership

•             Fetch detail of logged in user

Email Notification

•             Defining a Template

•             Define notification

•             Email logs

•             Introduction to SMTP and POP mail servers

•             Trigger email on event

Create SLA &Schedule

•             SLA Definitions

•             SLA Properties

•             Attach SLA to tasks

•             Create schedule and child schedule

Scheduled Jobs

•             Introduction to scheduled jobs

•             Scheduled Job log

•             Scheduled reports

Access Control List

•             Create Read, Write and Create ACL on table and field level

•             Debug ACLS

•             Write ACL Scripts

•             Concept of privileged system admin

Content Management (CMS)

•             Creating site, page

•             Dynamic content block

•             Define Header, theme, style sheet

•             Creating UI page, UI macros

Introduction to Web service

•             Introduction to web services

•             SOAP Messages


•             Personalize users

•             Debugging Business Rule

•             Debugging ACL

•             Background scripts

•             Implementation

•             Review of ServiceNow Engagement Methodology

•             Core System Setup including CMDB

•             Application Security

•             Integrations including introduction t LDAP and Web Services

•             Hands-on Implementation based n functional requirements

•             Mid Server

•             G-live preparation and checklist, 

•             Performance and Coding best practices

•             Customize Homepage


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