Learn Salesforce CRM from Experts

Best Best Salesforce CRM Online Training & Best Salesforce CRM Online Classes

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Course Material for Salesforce crm is designed as per current scenarios and will help students in understanding the Salesforce crm concept in detail. Our Salesforce crm Online Training  Syllabus covers all the topics related to Salesforce crm Technology and gives a clear understanding of live scenario to students. Our Salesforce crm experts at My Online Training Class Online Training  Institute, Bangalore,Hyderabad,Chennai,Mumbai, Delhi, Pune, India have developed a unique way of teaching Salesforce crm in an efficient manner.


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Salesforce CRM Course Content

Topics Covered

Sales Force Dot Com (SFDC)


  • CRM Overview
  • Introduction to Cloud Computing
  • Salesforce Basics
  • Understanding SFDC UI
  • Personal Setup
  • Reset Person Info ~ Password ~ Security Token
  • Understanding Salesforce Editions
  • Configuring Company Setup
  • Security and Identity Confirmation

Data Utilities

  • Creating ~ Editing ~ Deleting: Records
  • Mass Data Operations
  • Mass Upload ~ Mass Update ~ Mass Delete ~ Mass Transfer
  • Exporting Data
  • Scheduling Exports
  • Data Storage Usage
  • Data Loader

Data Modeling

  • Introduction to SFDC Components
  • Customizing Standard SFDC Components
  • Creating Custom SFDC Components
  • Understanding Data Structure
  • SFDC Data Components – Overview
  • Data Relationships
  • Lookup Relations
  • Master Detail Relationships
  • Many to Many Relationship
  • Junction Objects
  • Creating Field Dependencies


  • Converting Leads
  • Managing Users
  • Managing Roles
  • Managing Profiles
  • Organization Wide Default
  • Defining Sharing Rules
  • Field Level Security
  • Field Accessibilities


  • Customizing Email Templates
  • Creating Email Templates
  • Mass Emails
  • Introduction to SFDC Home Pages
  • Customizing Home Page Layouts
  • Creating Custom Home Pages
  • Customizing Page Layouts
  • Customizing Display – Tabs & Pages
  • Customizing Views
  • Creating and Managing User Groups
  • Creating Service Cloud Console
  • Agent Console Tab

Business Logics

  • Automation using Formulas
  • Defining Validation Rules
  • Creating SFDC Flows
  • Email Alerts
  • Automatic Field Updates
  • Assigning Tasks
  • Workflow Rules & Approval Processes
  • Record Types
  • Roll-Up Summary

Reporting & Analytics

  • Working with Standard Reports
  • Creating reports
  • Report Formats
  • Controlling Report Accessibility
  • Scheduling Reports
  • Defining Report Types
  • Including Charts
  • Creating Dashboards
  • Dashboard Refreshes

Visual force

  • Custom Controllers
  • Custom List Controllers
  • Controller Extensions
  • Overriding Standard Pages
  • Using Input Components
  • Visualforce Page Blocks
  • Creating Email Templates with Visualforce
  • Creating VF Pages in IDE
  • Configuring Development Mode
  • Creating VF Pages in UI
  • Standard Controllers
  • Standard List Controllers
  • Visualforce Forms
  • Custom List Controllers
  • Adding Interactivity to Pages
  • HTML in Visualforce
  • CSS in Visualforce


  • Basics – OOPS Concept
  • Understanding Classes
  • Introduction to APEX
  • Data Types
  • Variables
  • Expressions
  • Assignment Statements
  • Conditional (If-Else) Statements
  • Creating APEX Classes in IDE
  • SOSL-Salesforce Object Search Language
  • SOQL-Salesforce Object Query Language
  • Creating APEX Classes in UI
  • Creating APEX Triggers in IDE
  • Creating APEX Triggers in UI
  • Understanding APEX Methods
  • Creating Search Layouts
  • Creating Test Classes


  • Creating Packages
  • Deploying Apps to AppExchange
  • Introduction to AppExchange
  • Installing Apps from AppExchange


  • Creating Force.com Sites
  • Creating Customer & Partner Portals
  • Distributing Packages
  • Deploying Apps to other Org
  • Web to Lead
  • Uploading Apps

Popular Interview Questions for Salesforce CRM

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